Your Matches are the best cannabis products for your goals, calculated only from the product ratings and real experiences of hundreds of thousands of people using the Jointly app. No shenanigans here. Just authentic experiences… and a little math and statistics.

You can experience Matches in 3 places: on our website, within the Jointly app, and with your budtender at select dispensaries across the country.

Yes! You can now buy legal cannabis products from legal and licensed dispensaries with Matches on the Jointly website.

Take a look at the "Jointly Market" tab of this FAQs below for details on product orders, including information on shipping and returns. You can also send our Customer Service Team an email with your question to hello@jointlybetter.com and we will get back to you within 2 business days.

Not all products are legally allowed to ship to all states, as some product types and/or cannabinoids are not legal in all states. If you discover a product you can’t purchase within our platform, be sure to use the Jointly app to save it to a list so you can bring to your local dispensary to purchase later, or share with friends and family.

Yes, all the products you can purchase within Jointly Matches carry a Certificate of Analysis. Please contact us at hello@jointlybetter.com if you wish to receive a lab report for a specific product.

Jointly Matches provides a goal-based shopping experience for cannabis customers at retail. Know a dispensary that would benefit from Jointly Matches in their store? Check out our retail information page, where you can schedule a consultation call with our specialists.

Jointly's product ratings are created solely by the real experiences of Jointly app users who create accounts, reflect on their experiences, and rate the effectiveness of the products they use. These ratings fuel Jointly Matches.

As soon as your order is processed for delivery, we'll send you an e-email with your tracking info from orders@jointlymarket.com. Check your inbox for additional order updates from us along the way, and be sure to add our email to your safe senders list; so these updates don't get lost in your spam folders.

Check your email inbox for order updates sent by orders@jointlymarket.com. Please be sure to add us to your safe senders list, so our emails don't go to your spam folders. Still need help? You can reach us at help@jointlymarket.com, and we'll be sure to get back to you within 1 business day.

Items that arrive damaged, missing or incorrect must be reported within 48 hours of delivery. Please email us at help@jointlymarket.com and provide a pictures of the packing slip as well as items received.

Orders are processed between 9:30am-4pm PST, during non-holiday weekdays, in the order in which they were received. Most are processed within 24 hours, but there can be an expected processing time of 24-72 hours.

Most Priority Mail Express orders placed M-F before 12pm PST will ship out same-day.

USPS Priority Mail is usually delivered within 2-4 days of being shipped.

If your order qualifies for free shipping, it may be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed.

Only regular priced items may be refunded. Sale items cannot be refunded. Returns will only be accepted on unopened, unused products. Once it is received and verified unopened and untampered with, a refund may be issued for that item after a 15% restocking fee. Customer is responsible for shipping fees. Unfortunately, shipping fees aren’t refundable. Please note it may take some time before your refund is officially posted to your bank or credit card. If you have not received your refund within 15 days, contact our Customer Service Team at help@jointlymarket.com

We only replace items if they are non-conforming, defective or damaged. If you need an exchange within the 15 day time frame, please reach out to our Customer Service Team at help@jointlymarket.com for exchange instructions.

Any return requests must be submitted within 15 days of the date of purchase. If 30 days have lapsed, unfortunately, we can't approve a return for any reason.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Contact our Customer Service Team at help@jointlymarket.com to receive a return approval prior to returning any product.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer unless instructed to do so by our Customer Service Team.

After receiving your return approval from our Customer Service Team, you should mail your product to:

MPV
ATTN: Returns Dept.
19851 Nordhoff Pl.
Suite 105
Chatsworth, CA, 91311

Orders that were shipped to you directly from the supplier or manufacturer must be returned in accordance with our Customer Service Team's instructions. Suppliers and manufacturers do not typically provide return labels, so be sure to address your package as instructed.

You will be responsible for paying for your own shipping costs for returning your item. Please note shipping costs are non-refundable.

If you are shipping an item over $50, you may want to consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Yes! You can now buy cannabis products with Matches on the Jointly website.

Jointly strives to maintain a comprehensive database of all legal, licensed, and compliant brands and products. From hemp-derived CBD, to cannabis flower strains, to edibles, concentrates, tinctures, and topicals – if it's legal and compliant, we include it on our platform for the benefit of our community. If you find something is missing or incorrect, please let us know. We'll add it or fix it in less than 24 hours. You can also discover products and build lists of your favorites with Matches.

You can discover products on our website with Matches. Matches allows you to find top rated products for your goals, see product details such as flavor and aroma ratings, cannabinoids, and other brand information, purchase available products, and save lists of your favorites.

Jointly is a free app that helps you discover cannabis products, deepen your experiences, and reach your goals. Here is a quick video tour of everything the app can do for you.

You can download the free app in the Google Play or the Apple App Store

Matches is a cannabis discovery tool in the Jointly app that will help you find the best products for your goals. You can find Matches on the homescreen of your app.

Just choose your goal, the product type you're interested in, and cannabinoids you're looking for. Your product matches are calculated from the real experiences of hundreds of thousands of people using the Jointly app, just like you.

Once your matches are calculated, you can create lists of the products you want to save and share. Click “Add to List” to build and add to your lists.

One of the best things about the Jointly app is the ability to reflect on your cannabis experiences, so you can discover insights that will help you reach your goals. You can add a reflection by hitting the bottom center “Reflection” button on the homescreen of your app. During a cannabis experience, you'll answer a few questions on how well the product you're using met your goal, and track other factors like dose, setting, and sleep. Reflections take about 2 minutes to complete, and you can edit, update, finish, and delete past reflections, so it's easy to add them at any time. The more reflections you add, the better your insights will be.

Once you've added a few reflections, you'll start to gather insights on your cannabis experiences that will help you understand what's working, and what's not. From your homepage, click on “My Factors”. This will how you a list of the factors that have the biggest impact on your experience, ranked by highest impact. Clicking into each factor will give you a deeper view. The more reflections you add, the more insights you'll gain.

Yes. Here it is on the Apple App Store. And here it is on the Google Play Store.

Please send us any feedback or ideas you have about features or performance or usability. Our aim is to make the app as useful and helpful as possible. Your words will guide the evolution of Jointly. Please let us know how it can be better.